My Cart

Close

FAQ


HOW LONG DOES A CONSIGNMENT CONTRACT LAST?

ITEMS ARE DISPLAYED IN STORE AND/OR ONLINE FOR 90 DAYS. IT IS CONSIGNOR’S RESPONSIBILITY TO RECLAIM ANY UNSOLD ITEMS. WE DO NOT CONTACT YOU. ALL ITEM(S) NOT COLLECTED WITHIN 1 MONTH FROM THE TERMINATION DATE WILL BE DONATED OR BECOME PROPERTY OF HAUTE CLASSICS AT END OF AGREEMENT PERIOD UNLESS NOTIFIED IN ADVANCE. CONSIGNOR MUST GIVE A MINIMUM NOTICE OF 2 BUSINESS DAYS PRIOR TO PICK UP. PLEASE REFER TO OUR CRITERIA PAGE FOR A COMPLETE LIST.


WHICH DESIGNERS DO YOU ACCEPT?

WE ACCEPTED A VARIETY OF LUXURY BRAND DESIGNERS FOR CLOTHING, HANDBAGS, SHOES AND ACCESSORIES. PLEASE REFER TO OUR DESIGNERS PAGE FOR A COMPLETE LIST.

HOW AND WHEN DO CONSIGNORS GET PAID OUT?

ALL SALES ACCUMULATED UNTIL THE END OF EACH MONTH. ALL PAYOUTS WILL BE ISSUED ON THE 15TH OF EACH FOLLOWING MONTH OF SALES. AN EMAIL NOTIFICATION WILL BE SENT OUT ON THE 15TH OF THE FOLLOWING MONTH TO NOTIFY THE CONSIGNOR ON WHAT HAS BEEN SOLD, HOW MUCH IT SOLD FOR AND THE TOTAL CHEQUE AMOUNT. CHEQUES CAN BE PICKED UP IN PERSON AT THE STORE OR SENT OUT VIA MAIL. IF YOU DO NOT RECEIVE AN EMAIL NOTIFICATION BY THE 15TH OF THE DAY, IT SIMPLY MEANS NO ITEMS HAVE SOLD SO FAR. CONSIGNMENT PAYMENT WILL BE VOIDED 180 DAYS AFTER AGREEMENT TERMINATION.

WHAT ARE THE CONSIGNMENT FEES?
FOR CHANEL & HERMES BAGS: 90% (CONSIGNOR),10% (OUR COMMISSION)
FOR OTHER DESIGNER BAGS: 80% (CONSIGNOR),20% (OUR COMMISSION)
FOR ANY OTHER DESIGNER ITEMS: 70% (CONSIGNOR),30% (OUR COMMISSION)

HOW ARE ITEMS PRICED?
ITEM PRICES ARE DETERMINED BY RESEARCH ON THE CURRENT RESALE MARKET VALUE, AND THE PHYSICAL CONDITION OF THE ITEM. HAUTE CLASSICS WILL EMAIL A PRICE LIST TO THE CONSIGNOR WITHIN 10 BUSINESS DAYS OF RECEIVING THE ITEMS, UNTIL PRICING IS ACCEPTED AND CONFIRMED BY THE CONSIGNOR THE ITEMS WILL NOT BE AVAILABLE FOR SALE.

DO YOU OFFER LAYAWAY?
YES WE DO OFFER LAYAWAY PAYMENT PLANS ON ITEMS $500 AND OVER. A 30% DOWN PAYMENT MUST BE MADE AT THE TIME OF PURCHASE, LAYAWAY PLANS LAST A PERIOD OF 60-90 DAYS. PLEASE REFER TO OUR LAYAWAY PAGE FOR A COMPLETE LIST.

CAN YOU CANCEL OR TRANSFER A LAYAWAY ONCE YOU START IT?
ALL LAYAWAY PLANS/DEPOSITS ARE NON-REFUDNABLE & NON-TRASNFERRABLE.

DO YOU SHIP OUTSIDE OF CANADA?
AT THIS TIME WE ONLY OFFER SHIPPING WITHIN CANADA AND THE UNITED STATES. PLEASE SEE OUR SHIPPING PAGE FOR MORE DETAILS ON COST AND DELIVERY TIMES.

HOW IS AUTHENTICITY DETERMINED?
AUTHENTICITY IS DETERMINED BY A THIRD PARTY AUTHENTICATION COMPANY. ALL OF OUR ITEMS UNDERGO A STRICT AND THOROUGH AUTHENTICATION PROCESS. WE DO NOT SELL REPRODUCTIONS/COUNTERFEITS/FAKES. OUR EXPERTS TAKE THE TIME TO THOROUGHLY INSPECT EACH ITEM FOR AUTHENTICITY AND ONLY AUTHENTIC ITEMS WILL BE FOUND AT HAUTE CLASSICS. IF YOU ARE UNSURE OR HAVE ANY QUESTIONS REGARDING AN ITEM, PLEASE E-MAIL US PRIOR TO YOUR PURCHASE.

PLEASE REFER TO OUR GUARANTEE PAGE FOR MORE INFORMATION.

DO ITEMS COME WITH THEIR ORIGINAL PACKAGING & PAPERWORK?
NOT ALL OUR PRODUCTS ARE RECEIVED IN BRAND NEW CONDITION, AND SO THEIR CONDITION AND A LIST OF WHAT THEY COME WITH IS LISTED ON THE ITEM'S PRODUCT DESCRIPTION LIST.

CAN I BE CONTACTED IF PARTICULAR ITEM I AM COVETING ARRIVES IN YOUR STORE?
YES! PLEASE GO TO OUR WISH LIST SUBMISSION FORM PAGE AND FILL OUT YOUR CONTACT INFO AND DESIRED ITEM. IF THE ITEM ARRIVES BECOMES AVAILABLE YOU WILL BE CONTACTED.

CLICK HERE TO SUBMIT A WISHLIST FORM.

CAN I RETURN OR EXCHANGE MY ITEM AFTER I’VE PURCHASED IT?
DUE TO THE LIMITED NATURE OF THESE ITEMS, ALL PRE-OWNED HANDBAGS, CLOTHING, SHOES, AND ACCESSORIES ARE NON-REFUNDABLE. IF YOUR ITEM IS GROSSLY MISREPRESENTED, WE WILL OFFER AN EXCHANGE FOR THE FULL PURCHASE PRICE, EXCLUDING SHIPPING CHARGES INCURRED BY THE POST OFFICE.

PLEASE REFER TO OUR REFUNDS & EXCHANGES PAGE FOR MORE INFORMATION.

Hello!

Enter your email address for stock alerts, discounts, promotions and more!

SEARCH THIS STORE